Continued from Part One
In terms of experience level, I would classify myself as a class 3 traveler (5 being the highest). I’ve been to three continents (Asia, Europe, Australia), have flown on flights lasting 22 hours, have traveled extensively around the Philippines, and when I have the means, I try to visit at least one new country every year. Despite having been granted a ten-year US visa thrice, but I have never taken advantage of it, and have never traveled above Economy class.
So I wouldn’t consider myself inexperienced when it comes to air travel. As a class 3 traveler I have had my share of mishaps. Compounded with my penchant for disregarding rules and regulations, I have had quite a few ‘incidents’ in airports.
But in this particular case, it could have just been sheer bad luck.
As I mentioned in Part One, I was bound for a flight to La Palma from Barcelona at 0900. After some setbacks, I had made it to the airport at around 0800, and was headed for the security check.
Like any experienced air traveler, I had checked in online prior to my flight, but–and here’s where the inner misfit in me reared its all too familiar head–didn’t print a boarding pass. Besides the fact that I didn’t have a printer, I figured, Hey, this is Barcelona, a developed country, not the Philippines, and nobody brings a printed boarding pass in the age of online check-ins and QR codes. For good measure, I sent the boarding pass to my cellphone and had the confirmation email of my online booking on my tablet.
While queuing up for the security check, there was a scanner for the boarding pass. I showed the airport personnel the ‘boarding pass’ link I’d received by SMS, but then I realised I needed the bar code for the machine. Now here’s my phone:
Cursing under my breath, I spent around 10 minutes trying to pull up the boarding pass on my iPad using the 30-minute free airport wifi. For some reason the site and link wouldn’t work so I gave up and went to the Vueling check-in counter (another five or so minutes in the queue) where I was told by the desk agent that I needed to try the last-minute check-in desk (had I known such a desk existed I would have gone there immediately) at the end of the bank of counters.
Now I was starting to panic. My heart racing, I dashed to the last-minute desk. There a lady was calling the name of some tardy passenger, indicating that I had to wait. When she could attend to me, I told her my flight details. “You are too late,” she declared matter-of-factly. I could only imagine the expression on my face. “The gates close in three minutes,” she stated flatly, and despite my begging and assuring her of my running speed, she said it was impossible for me to make it. Perhaps if I had come ten minutes ago (while I was copying the boarding pass link from my phone to the browser on my iPad), it would still have been possible, but since this was not the case she suggested I check the Vueling ticketing office for a flight change.
With a terrible knot in my stomach, I sprinted to the Vueling ticketing desk (which of course had to be all the way at the end of the hall) where I pleaded with them to help me. The first person I spoke to simply looked at his computer and said the worst words I have ever heard.
Besides ‘You’re going to live. Kinda,’ ‘I’m sorry, but your application has been denied,’ and ‘It’s not working,’ this is the worst sentence one could ever hear:
‘Your plane has already left.’
That’s when the sheer hopelessness of my situation struck me.
Until that point in my life, I had never heard such a sound escape from my lips. The groan of despair was punctuated by the thud of my forehead as I leaned it against the cold glass of the window of the ticketing office. I felt utterly horrible. I had been looking forward to this trip for the past weeks, the ticket had already been paid for of course, and my aunt Susan, whom I hadn’t seen in over twenty-five years, was expecting me.
Disheartened, I tried to call her to tell her the bad news. The call wouldn’t go through so I sent her a message asking her to call me, and that it was an emergency.
I went back to the Vueling ticketing office, deciding to ask another ticketing agent who might possibly be more resourceful. I spoke to a Jordi who said that there were no more flights for the rest of the week to La Palma, but that there was the option of taking a flight to Tenerife instead, then taking a connecting flight or a ferry to La Palma. The change would cost an additional €129, and I had to make the booking by 1005 and he couldn’t tell me how much the connection or ferry would cost.
That was it. Game over. No way was I going to spend that amount over the original flight. I crumpled to the floor in the corner of the terminal and sent out an email to Anja apologizing for fucking up so badly, and tried to breath.
That was that, I thought. I had just wasted a plane ticket–something I’ve never done before–and I was preparing myself to go back to my flat where I would proceed to lock myself up in my room for the rest of the week.
Then my phone rang. It was tita Susan. It was the first time in twenty five years that either one of us had heard each other’s voice. On the verge of breaking down, I explained what had just happened. Calmly, she said she would talk to Anja. A few minutes later, Anja called and I explained that there is an option to go to La Palma through Tenerife, and I heard her mother say that this was quite simple. But I didn’t think I’d have enough money to buy another ticket from Tenerife to La Palma, I said. She told me not to worry about this, that they would book the flight for me.
So I went back to Jordi and bought the 1200 flight to Tenerife arriving at 1420. Anja texted me that I was booked on a Canary Air flight at 1535, I just had to pick up my ticket at their desk, and that Tenerife was a small airport so there was a lot of time to make the connection.
Exhausted but bolstered by the fact that they had not given up on me, I was on my way to Tenerife two hours later.
The fat lady was still not singing though. When we landed two hours later, I checked the time and my heart stopped for the second time that day.
But Anja said it was a small airport, so maybe fifteen minutes was enough time to pick up my ticket, check in, and go through security. I was the first out the door of the plane and into the terminal. Unable to find the Canary Air desk, I asked the airport security with Guardia Civil emblazoned on his uniform. He indicated how to get to the desk, but I still couldn’t find it. It was ten minutes to departure, and I couldn’t believe I could be so stupid as to miss two flights in a single day.
Careening around in a panic–there were no escalators–I wound up back where I started, to the puzzlement of the Guardia Civil. Finally he understood what I was looking for. I explained that it was an emergency, that my flight was leaving in less than ten minutes. “Don’t worry, we are one hour behind Barcelona,” he said (I paraphrase). My heart started to beat normally once again. Mind you, throughout this entire ordeal–which had so far lasted several hours–I was communicating in nothing but Spanish. He led me to through security barriers and I found the Canary Air ticketing desk tucked away in a corner behind a pillar where they were sure to be difficult to find.
The lady confirmed my booking, then handed me a bill to pay for €59. Confused, I said that this was already paid for. She checked her computer and shook her head. After paying for the flight to Tenerife, I had €71 in my wallet, which thankfully covered the fare. So I approached the check-in desk with my boarding pass and €12 to my name. The airport officer then said that they have two bookings under my name. She cancelled one and told me to return to the Canary Air office to get a refund.
At 1535 I was back up in the air, flying over the blue waters in a plane that was probably as old as I was. I noticed that with all my running that day, my left shoe’s sole had started to come off. These were hand-me-down hiking boots, and before leaving Barcelona, I had just had the right sole repaired. Looking around at the old plane, I thought, “Please let this be the last thing to go wrong today.”
And it was. At 1610 I walked through the arrivals gate of La Palma airport, hugged my aunt and cousin, got into the car, and drove through the most beautiful island I had ever seen.
A few days later, I received an email with the subject, ‘Did you like your Vueling experience?’ (translated). In this case, silence was the best response.
Did I learn anything from this ordeal? Two things: First, always print your boarding pass. Second, be thrifty in all things, except when it comes to air travel. This should likewise apply to medical care, but that’s a story for another day.